Privacy Policy

This Privacy Policy describes how personal data is processed by the digital platform Union.Estate, owned by EATSERV SOFT LIMITED (Reg. No. HE 413857, Cyprus). We take the protection of personal data very seriously and process personal data in accordance with the General Data Protection Regulation (GDPR, EU 2018). This document explains:

• what data we collect,
• how and why we use it,
• your rights,
• and how you can contact us regarding your data.

This website and services are not intended for children, and we do not knowingly collect data relating to minors.

The data controller is: EATSERV SOFT LIMITED Reg. No.: HE 413857 Address: Chrysostomou Agroti, 4, 4103, Limassol, Cyprus Email: info@union.estate In this policy:

• "we", "us", "our" refers to EATSERV SOFT LIMITED,
• Union.Estate refers to our online real estate platform and property marketplace.

We act as the Data Controller under GDPR.

We process your personal data for the following purposes:

• creating and managing user accounts;
• providing access to the platform;
• handling property inquiries and requests;
• communicating with users (email, notifications, support);
• improving platform functionality and user experience;
• analyzing user preferences and behavior;
• preventing fraud and illegal activity;
• complying with legal obligations;
• sending marketing communications (only with your consent);
• managing partner and developer submissions.

We collect only the data necessary to:

• communicate with you,
• verify your identity,
• provide platform services,
• improve user experience and recommendations.

We may collect the following data:

• name and surname;
• email address, phone number, postal address;
• company details (if applicable);
• job title;
• account credentials (login, password);
• IP address, cookies, device identifiers;
• browsing and interaction data;
• property preferences;
• correspondence with us;
• payment details (if applicable);
• information submitted via forms and inquiries.

We may also collect:

• website usage analytics;
• location data (if permitted by the user).

We retain personal data only as long as necessary:

• for the duration of your account;
• up to 120 days after account deletion (unless otherwise required by law);
• longer if required by legal or regulatory obligations.

We collect data when you:

• register on the platform;
• use our website or services;
• fill out forms;
• subscribe to updates;
• interact with property listings;
• contact support;
• provide data via third parties or cookies (with consent).

We use your data to:

• operate the platform;
• process property inquiries;
• personalize content and recommendations;
• improve services and analytics;
• communicate with users;
• send marketing messages (if consent is given);
• ensure security and prevent fraud;
• comply with legal requirements.

We may share your data with:

• payment providers and financial institutions;
• IT, hosting, and infrastructure providers;
• CRM and analytics services;
• marketing partners (with consent);
• legal and regulatory authorities when required.

All third parties are required to protect your data in accordance with GDPR.

Our platform may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies separately.

If you choose not to provide required data, we may:

• limit access to certain services,
• be unable to process your requests,
• restrict account creation or functionality.

We process personal data based on:

• performance of a contract;
• legitimate interests;
• your consent;
• legal obligations.

Your data may be stored on servers within the EU and with approved providers. Transfers outside the EEA are carried out in compliance with GDPR safeguards.

You have the right to:

• access your personal data;
• correct inaccurate data;
• request deletion ("right to be forgotten");
• restrict processing;
• object to processing;
• withdraw consent at any time;
• data portability;
• lodge a complaint with a supervisory authority.

For any questions regarding your personal data:

• Email: info@union.estate

You may also contact us via the contact form on Union.Estate.

If you are not satisfied with how your data is handled, you may contact:

• Office of the Commissioner for Personal Data Protection (Cyprus)
• Iasonos 1, 1082 Nicosia, Cyprus
• Email: commissioner@dataprotection.gov.cy

We may update this Privacy Policy from time to time. The latest version will always be available on the website of Union.Estate.